Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Each ticket that you post to the technical assistance staff will be answered within up to 1 hour. All regular queries are going to be replied to as quickly as possible. Nevertheless, if the help question you have posted requires some help from a skilled technician, we’ll forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Tech Help Service

  • Our tech assistance crew will be online for you 24/7/365 to to attend to all assistance demand tickets that you send. We offer customer help and support for all software packages that are installed in advance on your web server. These include our custom designed Website Control Panel, the selected Operating System and the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and routinely updated articles base is included in our custom–built Website Control Panel. It offers quick tips on how to conduct all of the fundamental website maintenance jobs. The Help zone gives you thorough how–to tutorials and step–by–step video guides. You can reach the Help area by clicking the Help or Video buttons in the upper right corner of each Control Panel section.