Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for any ticket or email that you send to the client service staff. We’ll rapidly respond to all typical enquiries and forward right away the issue to our administrators if any further assistance is required. If you make use of our Administration Services package, we’ll complete any of the included tasks at a time that has been discussed with you preliminary.
A Premium–Quality Customer Support Service
Should you need any help with the Website Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, you can get in touch with the customer support team at any time via the ticketing system. Also, should you need help managing your server, you can order our Administration Services package, that includes Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup hard disk drive space, etcetera.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package includes our free–of–charge Website Control Panel, which boasts an exhaustive knowledgebase and a group of how–to video tutorials. Whenever you need assistance while working with the Website Control Panel, just click on the Videos or Help buttons in the top right corner.