Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with lots of other web hosting providers, the support ticket system that we’re using with our Linux cloud web hosting packages is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to memorize different login credentials, as you will be able to manage your tickets and the web hosting account itself in one location. So, if you have an enquiry or experience a predicament, you can contact our customer service team representatives immediately. Our ticketing system offers a clever search functionality. This suggests that even in case you’ve submitted heaps of tickets over the years, you will be able to find the one that you need without hassle. Furthermore, you can read knowledge base guides to dealing with commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything from a single location, which is why we have implemented a ticketing system into the custom-developed Hepsia hosting Control Panel, which is available with each and every semi-dedicated server account. This will permit you to handle the communication with our customer service staff along with your hard disk space, which suggests that you will not need to remember an additional username for a different interface. You will be able to submit a new ticket or to track down the status of an old one with no more than a couple of clicks whilst you’re browsing the files within your account. Moreover, you can go through older tickets using a smart search box or take a look at applicable knowledgebase articles, which offer solutions to commonly confronted predicaments. The inbuilt ticketing system is monitored 24-7 with the maximum ticket response time being just one hour, so there’ll always be somebody to assist you.