One-Hour Response Guarantee in Cloud Web Hosting
If you are using one of our Linux cloud web hosting packages and you have an enquiry or face a certain obstacle, you can contact us 24-7 by opening a customer support ticket or by sending an email and we will make certain that you have an answer in less than an hour. If the issue can be resolved, we will do it before we get back to you, whereas in case there’s something that you have to do on your end, we’ll give you all the required info – what settings to check, what workable solutions to try out, and so on. Normally, you’ll get an answer within only half an hour, which suggests that waiting for hours or even for more than a day to obtain assistance is something unthinkable. Our sixty-minute response time guarantee is valid for any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand precisely how critical it is to get timely assistance, we guarantee that you will never need to wait around for more than 1 hour to get a reply to any support ticket that you send from your semi-dedicated server CP. In fact, you’ll rarely have to wait for more than twenty-thirty minutes and this is valid for any enquiry no matter what its nature is – technical, billing or general. Additionally, our technical and customer support team will be at your disposal day and night, which implies that even if you open a ticket during official holidays, you will invariably receive an immediate response, which will contain the answer to an enquiry, the solution to an obstacle or the info needed to solve an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never need to waste an entire day hanging around awaiting a response like you would with a lot of other hosting companies.