Although this is not the mainfactor for you to distinguish a dependable cloud web hosting company from a bad one or a reseller from an actual supplier, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person company and that you can reach someone when you're in need of support. The telephone support for web hosting services may vary from general to professional, so the issues that can be resolved with a phone call differ depending on the particular supplier. In the general case, these matters are simpler and include billing or first level tech issues as more difficult matters generally need a support ticket where both you and the sysadmins can track what is going on with a specific situation. Nonetheless, the option to phone call your provider can save you a lot of time and efforts for the numerous small things which may eventually appear when you manage your web hosting account.

Phone Support in Cloud Web Hosting

Because we have live telephone support 14 hrs a day, you will be able to get in touch with us and talk with our customer support representatives to get more information about any of the Linux cloud web hosting packages that we offer and ensure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we have phone numbers on 3 different continents so you're able to call the one closer to you - in the USA, the United Kingdom or Australia. If you are already an existing customer, you will be able to phone us about general and billing matters, and about some tech ones. If the situation is strictly technical or it needs longer time to handle, you will have to employ our ticketing system, that will allow both you and our tech support crew to track the information supplied by either side.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours per day as a part of the support services for each and every semi-dedicated server plan that we supply. Since some issues are more complex and time-consuming, you may need to open a ticket if you experience such an issue, still for all the billing, general or small-scale technical issues you can always give us a call and we will assist you right away in order to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out if you can host your websites on our high-tech cloud platform or you can get any other general info about our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia as well as a global number, therefore you'll be able to call the one which is nearer to your location.