24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our cloud web hosting services feature 24/7 technical support and various options for communication. In case you don't have an account yet, you can easily give us a call or use our live chat and talk to a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up buying a service which you can't use effectively. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. Unlike the vast majority of providers out there, we respond to all the tickets within the hour, so you will not need to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and basic questions. Our agents can help you select the ideal plan or offer you information about our servers, in order to verify whether the system requirements for your web sites are met. When you are a current customer, you also have the option to contact us via e-mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We warrant that if you employ any of these 2 ways of contact, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've used the hosting services of other companies, even big ones, you are able to compare the reply time as it often takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS
In case you obtain a virtual private server through us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local telephone numbers in the USA, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you're looking for assistance with a technical issue which requires longer time to analyze or resolve, you are able to open a ticket from your billing account or you'll be able to send an e-mail message and we'll handle the trouble and send you a response within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, still for the majority of issues it takes less than 30 mins to receive assistance. Our support service covers your VPS plus all pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server through us, you're able to get in touch with us anytime using a number of channels and the maximum time that you will have to wait for an answer is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you are able to open a ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any common questions or you'd like to know more about our services before you order, you can also use our live chat or you can call one of the local numbers that we have in several countries around the world. In case you need assistance with third-party software that you cannot set up or operate properly, you can add the Managed Services upgrade to your current package and our system administrators will assist you.